Dental & Medical Practices · Customer Communication
Google Review Requests
Online reviews are one of the strongest local growth drivers for dental practices, but most offices ask inconsistently and only when someone remembers. This automation sends review requests after positive visits, keeping the practice's Google profile fresh while avoiding bad timing on patients who had a rough experience or unresolved billing issue.
How It Works
Identify good request moments
The workflow looks for completed appointments, positive survey feedback, or specific visit types where patients are most likely to leave a strong review.
Send the review link
A short text or email goes out with a direct Google review link and simple copy tailored to the practice voice.
Suppress risky cases
If the patient had an unresolved complaint, post-op issue, or open billing problem, the automation holds the request and routes it for manual review.
Tools & Platforms
Key Benefits
Generates reviews more consistently without staff reminders Improves local map pack visibility for the practice Protects against poorly timed requests on unhappy patients Builds social proof for new patient acquisition
In Practice
After a painless hygiene visit and positive checkout interaction, a patient gets a review text before leaving the parking lot and leaves a five-star Google review that evening.
Next Step
See if this fits your workflow.
We map the actual tools, handoffs, and ROI before recommending implementation.
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