HVAC & Home Services · Customer Communication
On-My-Way Notifications
Customers get anxious when the HVAC appointment window is broad and nobody tells them when the truck is actually en route. This automation sends an on-my-way notification with ETA context as soon as the technician is dispatched, which cuts inbound status calls and makes the visit feel more professional.
How It Works
Watch the dispatch status
When the dispatcher marks the technician as en route, the notification workflow is triggered.
Calculate the ETA
The current route and destination are used to estimate when the technician will arrive.
Message the customer
A text goes out with the technician's first name, expected arrival window, and any useful instructions.
Update if needed
If the route changes or the tech is delayed, a revised ETA can be sent automatically.
Tools & Platforms
Key Benefits
Reduces where-is-my-tech phone calls to the office Improves customer confidence during broad service windows Makes arrival communication consistent across every technician Helps customers prepare access before the truck arrives
In Practice
A customer with a 1 to 4 p.m. repair window gets a text at 2:18 p.m. saying that Miguel is on the way and should arrive in about 22 minutes, so they can leave work and meet him at the house.
Next Step
See if this fits your workflow.
We map the actual tools, handoffs, and ROI before recommending implementation.
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